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Professional Hosting Support C.V Example Professional Hosting Support Resume Sample

The following is an example of a qualified / professional Professional Hosting Support resume sample(s). These resume examples uses an integration resume layout. The Resume initiates with the applicants qualification profile, outlining key-qualifications for Hosting job field.

Then, the candidate has an outline of their full work experience (employment history) in sequential order with employment dates on file.

Next is the Educational background, listed in descending order (most recent first). It then moves onto the Professional Background, highlighting skills separated into professional & personal skills.

And lastly, Certifications/Licenses that the candidate it involved with. Then a final part displays any other additional information that the candidate want it to be listed.

Resume Example for Professional Hosting Support

Cedar Rapids, IA

Work Experience

Professional Hosting Support

GoDaddy

Hiawatha, IA

November 2016 to September 2017

• Handled a high volume of calls for SMBs to troubleshoot their website problems and needs 
• Consulted with customers to find a need for the their business and to help with their online presence

Account Executive

Infinity Contact

Cedar Rapids, IA

July 2016 to November 2016

• Made outbound calls to new and existing customers to sell Nuance software for consumers and small to medium businesses 
• Maintained high quality and customer service 
• Met or exceeded sales goals

Front Desk Assistant

Midwest Athletic Club

Cedar Rapids, IA

May 2016 to September 2016

• Cultivated positive relationships with participants by interacting with them during group fitness classes. 
• Promoted fitness center programs such as the youth and adult swim team programs. 
• Provided an elevated customer experience to generate a loyal clientèle. 
• Earned management trust by serving as key holder, responsibly opening and closing store.

B2B Sales Representative

Thomas L. Cardella & Associates

Cedar Rapids, IA

March 2016 to May 2016

• Call potential customers to offer Charter Spectrum Business services. 
• Contact existing customers to educate them about new services and up sell products. 
• Encourage customers to fill out surveys for market research purposes.

Digital Services Consultant

Cedar Rapids, IA

April 2015 to March 2016

• Established a connection with client at point of sale and help client through fulfillment and go live process of the client’s digital products. 
• Clearly set client expectations with regards to product definition and fulfillment processes and timelines. 
• Responsible for meeting defined KPIs as they relate to client satisfaction and retention including client contacts, outbound calls, emails and additional client revenue opportunities. 
• Provided proactive performance results to client with regards to performance of the digital program, including making suggestions on how to improve products so that performance is increased. 
• Assisted in the retention process when needed including the ability to offer waivers and escalation channels to get work completed quickly.

Supervisor in Training

Thomas L. Cardella & Associates

Cedar Rapids, IA

March 2014 to March 2015

• Answered a constant flow of customer calls with up to ten calls in queue per minute. 
• Gathered and verified all required customer information for tracking purposes. 
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center 
environment. 
• Identified chronic customer issues by creating and maintaining customer complaint log. 
• Referred unresolved customer grievances to designated departments for further investigation. 
• Provided incentive to increase productivity by offering employees awards for best customer service. 
• Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.

Cashier

Kwik Stop

Cedar Rapids, IA

July 2013 to December 2013

• Refilled and rotated items on shelves to maintain well-stocked inventory. 
• Directly oversaw the overnight store operations, including issuing staff assignments and creating 
production lists. 
• Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability. 
• Reported on weekly sales to management. 
• Unloaded trailers, received merchandise, verified orders and broke down produce loads. 
• Supervised, trained and developed team members in accordance with company policies and procedures. 
• Processed credit cards, checks, gift cards and coupons. 
• Carried out supervisory responsibilities in accordance with company policies and applicable laws. 
• Created and implemented an action plan to address cost control issues.

APAC Customer Service

Cedar Rapids, IA

July 2009 to May 2013

• Met or exceeded service and quality standards every review period. 
• Answered a constant flow of customer calls with up to ten calls in queue per minute. 
• Gathered and verified all required customer information for tracking purposes. 
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center 
environment.

Front Desk Assistant

Midwest Athletic Club

Cedar Rapids, IA

October 2010 to April 2011

• Cultivated positive relationships with participants by interacting with them during group fitness classes. 
• Promoted fitness center programs such as the youth and adult swim team programs. 
• Provided an elevated customer experience to generate a loyal clientèle. 
• Earned management trust by serving as key holder, responsibly opening and closing store.

Fund Raising Agent

RuffaloCODY

Cedar Rapids, IA

March 2009 to July 2009

• Effectively managed a high-volume of inbound and outbound customer calls. 
• Called prospective donors to donate to specific organizations/causes. 
• Gathered and verified all required customer information for tracking purposes.

Customer Service Representative

Cedar Rapids, IA

June 2008 to February 2009

• Defused volatile customer situations calmly and courteously. 
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center 
environment. 
• Managed high call volume with tact and professionalism.

Education

Associate of Applied Science in Business Administration

Kaplan University Cedar Rapids

Cedar Rapids, IA

April 2016 to September 2016

Skills

CUSTOMER SERVICE (6 years), RECEPTIONIST (6 years), RETAIL SALES (6 years), CLIENT SERVICES (Less than 1 year), EXCEL (Less than 1 year)

Additional Information

HIGHLIGHTS of QUALIFICATIONS 
* Almost ten years of professional experience providing client services and solutions 
* Demonstrated ability to work with a diverse population and quickly establish rapport with others 
* Unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty 
* Experienced in positive reinforcement, goal-setting, and continuous growth and development of the individual 
* Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Sharepoint