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System Administrator – Hosting & Infrastructure C.V Example System Administrator – Hosting & Infrastructure Resume Sample

The following is an example of a qualified / professional System Administrator – Hosting & Infrastructure resume sample(s). These resume examples uses an integration resume layout. The Resume initiates with the applicants qualification profile, outlining key-qualifications for Hosting job field.

Then, the candidate has an outline of their full work experience (employment history) in sequential order with employment dates on file.

Next is the Educational background, listed in descending order (most recent first). It then moves onto the Professional Background, highlighting skills separated into professional & personal skills.

And lastly, Certifications/Licenses that the candidate it involved with. Then a final part displays any other additional information that the candidate want it to be listed.

Resume Example for System Administrator – Hosting & Infrastructure

Information Technology Professional

Austin, TX

My goal is to secure a long-term full-time job within an Information Technology department of an organization. I am a results-oriented System Analyst, Computer Operations Specialist, and Supervisor recognized for team work and willingness to learn as well as apply current knowledge. Known for team work, motivation, organization, customer service skills, and ability to conform to requirements specific to each role. Specialized expertise in: 
 
• Protocols: VPN, TCP/IP, SSH, FTP, HTML, SFTP, MVS, VM  
• Platforms: AIX, UNIX, Linux, Sun Solaris, HP-UX, MS, IBM Mainframe […] 
• Documentation: CMMI Compliant, SharePoint, MS Office, Lotus Notes, 60 WPM  
• Tools: SubVersion, CVS, CIRRUS (in-house version control), VI Editor, ksh, PERL, Synergy CM, MS Office Suites, UCC7, CA-7, TSO, SDSF 
• RDBMS: Oracle 8i-11g, SQL Server  
• Languages: Shell Scripts, SQL*Plus 
• Webtools: WebLogic, Websense Triton APX DLP  
• Browsers: IE, Safari, Chrome, and Mozilla Firefox 
 
I have worked for Convergys Corporation, a Fortune 500 Company, and Lockheed Martin (formerly Martin Marietta Information Systems). Working for both companies has provided me with a diverse set of qualifications, including the role of Systems Analyst, Computer Operator, and Supervisor. Included in this experience is documentation of department procedures for each department, working on a CMMI initiative for documenting processes, and developing and testing test cases in a UNIX environment.

Authorized to work in the US for any employer

Work Experience

System Administrator – Hosting & Infrastructure

Periscope Holdings, Inc.

Austin, TX

October 2015 to Present

Responsibilities 
• Support multiple, complex, hosted software environments with the goal of exceeding contractual SLAs and customer expectations. Our goal is 99.5% availability. We host our environments at RackSpace, IT-CMP, and On-Ramp. 
• Perform custom software installations on Windows and Linux systems, including tomcat, Java, and BuySpeedOnline, as well as Jasper (BI), ActiveMQ, and BulkMail Messenger. 90%+ of our systems are Linux-based. 
• Diagnose and troubleshoot networking, software and even hardware issues. 
• Provide 2nd Level Support for technical issues escalated by the Support & Services team. 
• Manage deployments of software patches and new releases to hosted environments running our software. 
• Perform ongoing maintenance of hosted environments which includes after hours availability for scheduled or emergency maintenance tasks. 
• Proactively monitor environment/server health, addressing any issues identified. One tool we use is “New Relic”. 
• Prepare and maintain documentation on hosted environments. 
• Stay up-to-date on and follow systems security best practices.

Senior Technical Support Engineer

Websense, Inc

Austin, TX

June 2014 to October 2015

Responsibilities: 
• Diagnose reported problems or configuration issues and recommend possible solutions  
• Research and duplicate difficult configuration, compatibility or product-defect issues and track results of investigations  
• Escalate to appropriate Product Development Team if no resolution can be found, or for bugs or customized solutions 
• Document all technical inquiries and customer-reported problems in the customer tracking database (Salesforce) and in the escalation tracking system, including the nature of the inquiry, and the resolution recommended 
• Contribute potential technical workarounds or resolutions via interaction in technical discussions and knowledge base documentation 
• Works directly with sales, engineering, development, and operations to resolve product and customer infrastructure issues 
• Interact with Sales, Engineering and Product Management and participate in bug scrubs and project meetings to coordinate resolutions to customer-specific product issues and overall technical support trends 
• Works with Quality Assurance teams to provide real world feedback and identify product bugs 
• Provide technical reviews of user documentation, product requirements documents and functional specifications 
• Assist with knowledge-sharing initiatives as well as product release training and documentation 
• Act as mentor and adviser to Technical Support Analysts and Specialists 
• Act as subject matter expert with regard to specific product components and integrations 
• Provide in-depth training in areas of expertise, general product knowledge, and integration 
• Participate in strategic planning sessions 
• Participate in after hours on-call rotation as directed 
 
Skills Used 
– Setup of DLP policies for customers upon request 
– Communication Soft Skills via Telephone, Email, and Remote Share Sessions 
– Technical Skills to resolve issues of B2B customers

IT Help Desk Lead

Amplify Credit Union

Austin, TX

February 2014 to June 2014

Responsibilities 
• Trains new Helpdesk Technicians on Amplify’s IT processes and procedures 
• Monitors the helpdesk queue and distributes workload as necessary among helpdesk staff 
• Supervises the day-to-day activities of the Helpdesk Technicians 
• Maintains the credit union’s PCs and network integrity, availability and effectiveness by ensuring timely and accurate response given to requests for service and problem resolution 
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication 
• Provides second level Help Desk support in resolving technology problems for internal members as needed 
• Assists with technology deployments such as desktop PCs, MS Office products, installation of hardware and peripheral components and network upgrades 
• Participates as a member of the Information Technology Disaster Recovery Team as described in the Information Technology Contingency Plan 
• Assists in the review and update of standard operating procedures, disaster recovery procedures and all department documentation under the direction of the supervisor 
• Maintains current knowledge of technology industry trends and direction and provides input to department staff on process improvements 
• Provides recommendations for new opportunities to improve service through technology 
• Assists in the development and implementation of projects as assigned by supervisor

IT Help Desk Technician II

Amplify Credit Union

Austin, TX

April 2012 to February 2014

• Operate AIX computer system to ensure tasks/jobs are processed. 
• Observe and monitor output to assure the integrity of each process and/or generated report.  
• Assist Systems Administrator with job/process scheduling, including daily, weekly, and monthly processes 
• Maintains the credit union’s PC’s and network integrity, availability and effectiveness by ensuring timely and accurate response given to requests for service and problem resolution 
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication. 
• Provides first and second level Help Desk support in resolving technology problems for internal members. 
• Assists departments with host system training, data extraction, data administration and needs analysis 
• Assists with technology deployments such as desktop PCs, MS Office productions, installation of hardware and peripheral components and network upgrades. 
• Participates as a member of the Technical Services Disaster Recovery Team. 
• Assists in the creation, review and update of standard operating proceduresAssists in the development and implementation of projects as assigned by manager. 
• Assists with phone system configuration and cellular phone configuration. 
• Serves as initial escalation path for Host and issues and provides general backup to IT Host system admin(s). 
• Installs patches and upgrades to Host system and Windows-based server systems. 
• Installs and upgrades additional CU software for various departments (Goldleaf, Cardwizard, Office 2010, etc).

Systems Analyst – Environment & Configuration Management Department

CONVERGYS CORPORATION

February 2002 to February 2012

Responsibilities: • Developed and execute test cases for software enhancements on Unix-Based OS 
• Developed & wrote process documentation for department members in order to support client needs and expectations. This provided a central repository for over 150 established processes. 
• Performed install/upgrade/deploy of software program components daily. 
• Created and updated web pages to communicate latest versions of components to our clients. 
• Performed daily space analysis, both manual and automated, on a continual basis. 
• Installed and updated Third Party Tools on UNIX, Linux, and Solaris-Based OS daily 
• Kept strong client relations, including participation in conference calls and LiveMeetings daily and at times for 12 hours at a time, including weekends and holidays

Technician IV – Scheduling & Production Control Department

CONVERGYS CORPORATION

July 1997 to February 2002

Responsibilities: • Defined and scheduled ad-hoc jobs and weekly/monthly/annual billing schedules to run within CA-7 
• Monitored and verified successful completion of programs that ran daily 
• Developed daily/weekly/monthly/annual reports for Management to review 
• Developed & wrote process documentation for department members in order to support client needs and expectations. 
• Projects included: o Addition of security to existing CA-7 user ID’s (1999)

Department Supervisor

CONVERGYS CORPORATION

April 1989 to July 1997

Responsibilities: • Handled print operations department responsibilities, including report printing, console operations, and bill printing. Hardware equipment included XEROX 4135, STC 6100, and IBM 3800 printers 
• Managed and lead team of 7 full-time employees and several temporary employees 
• Provided management with monthly and annual metrics reports 
• Counseled team members in professional, educational, and personal matters on a daily basis 
• Developed & wrote process documentation for department members in order to support client needs and expectations. 
• Contacted IBM, XEROX, and STC vendor and technicians in problem resolution situations as necessary or for scheduling preventive maintenance during slower days 
• As a department, printed average 4 million bills and collection letters per month with 99% – 100% on-time record

Computer Operator – Computer Operations Department

MARTIN MARIETTA INFORMATION SYSTEMS

Orlando, FL

1987 to 1989

Responsibilities: • Monitored and managed large MVS and VM mainframe systems on a daily basis 
• Documented and reported system and application problems using UCC8 as needed, usually daily 
• Ensured availability schedules were followed on a daily basis 
• Assisted Programmers and Technical Support groups during system software installations on a weekly basis, usually on the weekend 
• Worked with a team of 7 Operators to mount tapes during busy periods of production runs on numerous IBM 3480 tape drives on a daily basis

Education

BSBA in Management of Information Systems

University of Central Florida

Orlando, FL

2004

AA in Business Management

Valencia Community College

Orlando, FL

1990

AS in Computer Programming

Orlando College

Orlando, FL

Skills

Management, System Analyst, Computer Operations, Configuration Management, CMMI, ITIL, Documentation, IBM Mainframe, Unix, Linux, AIX, People Skills

Certifications/Licenses

ITIL (Horizons)

ITIL Certification (in progress)