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Part A Claims Team Lead – HUD MCM (Mortgagee Compliance Manager) Contract C.V Example Part A Claims Team Lead – HUD MCM (Mortgagee Compliance Manager) Contract Resume Sample

The following is an example of a qualified / professional Part A Claims Team Lead – HUD MCM (Mortgagee Compliance Manager) Contract resume sample(s). These resume examples uses an integration resume layout. The Resume initiates with the applicants qualification profile, outlining key-qualifications for Mortgage job field.

Then, the candidate has an outline of their full work experience (employment history) in sequential order with employment dates on file.

Next is the Educational background, listed in descending order (most recent first). It then moves onto the Professional Background, highlighting skills separated into professional & personal skills.

And lastly, Certifications/Licenses that the candidate it involved with. Then a final part displays any other additional information that the candidate want it to be listed.

Resume Example for Part A Claims Team Lead – HUD MCM (Mortgagee Compliance Manager) Contract

Part A Claims Team Lead

Del City, OK

Authorized to work in the US for any employer

Work Experience

Part A Claims Team Lead – HUD MCM (Mortgagee Compliance Manager) Contract

Information Systems and Networks Corporation

Oklahoma City, OK

October 2015 to April 2017

• Insured that the conveyance of the physical property was in compliance with HUD Handbooks and the requirements contained in the Code of Federal Regulations. 
• Conducted Reviewed of Claim Part A. 
◦ Reviewed HUD Form 27011A to verify it is completed in accordance with HUD regulations, policies and procedures (HUD Handbook 4000.1). 
◦ Reviewed HUD Property Inspection Report and Photos for non-compliance issues or damages. 
* Issued a Non-Compliance Letter for any found. 
◦ Reviewed and responded to Mortgagees Appeals on Non-Compliance Letters issued. 
* Researched HUD regulations, policies and procedures (HUD Handbook 4000.1 and 4330.1) to evaluate the validity of the appeal. 
* Responded to the Mortgagee within 24 hours through MS Outlook citing the regulations that support the issuance of the Non-Compliance Letters 
◦ Conducted in-depth damage review on properties conveyed with damages. 
• Conducted reviews of Claim Parts B, C, and D. 
◦ Audited all expenses claimed by the Mortgagee to confirm that expenses were accurate, reasonable and were incurred by the Mortgagee in accordance with HUD regulations, policies and procedures (HUD Handbook 4000.1). 
◦ Issued Monetary Demands for expenses that were not accurate, reasonable (within HUD regulations, policies and procedures) or were not actually incurred. 
• Reviewed requests for Extensions of Time to Convey. 
• Reviewed the approval of reimbursable expenses for Property Preservation & Protection Overallowable Requests in accordance with HUD regulations, policies and procedures (HUD Handbook 4000.1) 
◦ Reviewed bid amounts and submitted photos to ensure requests are reasonable based on cost estimation tool and HUD’s Mortgagee Letter 2016-02 guidelines.

On the Job Trainer – Loss Drafts

Midland Mortgage/MidFirst Bank

Oklahoma City, OK

December 2012 to June 2015

Reviewed paid receipts, contractor bids and proposals to ensure that prior funds released were utilized for current home repairs. 
• Performed data entry into Fiserv (financial industry account processing system), LDTS (claim tracking system) and OnBase (data documentation retrieval). 
• Processed contractor invoices for payment per department procedures. 
• Received claim checks, endorsed directly to borrower, mailed to borrower with letter, or deposited and released first draw with claim instruction package. 
• Ordered and follow-ups on property inspections by entering required information into inspection companies systems and specifying appropriate type of inspection. 
• Responded to lender or borrower questions relating to claims check processing by researching information and distribution status. 
• Reviewed loan history and performed loan checks to ensure loan payments are current and do not contain any stop codes, second liens, or any other discrepancies or delinquencies prior to the release of the claim funds. 
• Prepared claim files for each claim received and accurately files all original documents. 
• Tracked and monitored the status of all claims. 
• Obtained insurance documents from insurance adjustors and added them to the file. 
• Responded to teammates regarding requests for documents and information. 
• Identified various types of claims documents, such as police reports, estimates, damage photos and others and added them to the file. 
• Reviewed system notes to verify status of claims processing. 
• Critically reviewed and approved invoices submitted by vendors. 
• Foreclosure property preservation claims: 
◦ Filed claims with insurance companies. 
◦ Supplied insurance adjusters with all required documentation to support the claim. 
◦ Followed up with adjuster for status update on the claims by either phone or email (personal lines every other week and lender placed weekly). 
◦ Uploaded settlement documentation to OnBase (document storage system). 
◦ Once settlement or denial is received, re-assigned claim to correct processor to obtain bids for the completion of the repairs. 
• Quality Control: 
◦ Performed quality control Reviewed on all department disbursements of claims funds. 
◦ Verified due diligence was followed. 
◦ Verified department procedures were followed during each step of the process. 
◦ Rejected disbursements if proper department procedures were not followed. 
◦ Submitted all disbursements to upper management for approval. 
◦ Monitored phone calls of the department associates and reports to management any areas of concern. 
◦ Reviewed exception requests, uses risk management analysis and approves, modifies or denies the exception. Exceptions are a request to step outside of department procedures. 
 
• Reporting: 
◦ Assisted with report creation, management, analysis and delivery. 
◦ Prepared daily, weekly, monthly, quarterly, and ad-hoc reports required by both internal and external stakeholders. 
◦ Daily reports include Daily Exception Report, Foreclosure Loss Draft Reporting, Investor Reporting and Dashboard. 
◦ Weekly reports include DRMS, presentable summary reports, charts and graphs for management or senior management. 
◦ Monthly reports include key performance indicators (KPI), FEMA Reconciliation report, LDI (Loss Draft Interest) Report, L & V Recon Report (verifies funds are in the correct bucket), Inspection Billing Verification Report and QBE Closed Claim Audit Report. 
◦ Quarterly reports include Dormant Review. 
◦ Ad Hoc reports include mostly regulatory/investor reports. 
◦ Performed ad hoc analytical requests and research projects as requested by management. 
 
• On the Job Trainer: 
◦ Identified training and development needs within the department through job analysis, appraisal schemes and regular consultation with managers. 
◦ Designed and expanded training and development programs based on both the department’s and the individual’s needs. 
◦ Worked within the team to produce programs that are satisfactory to all relevant parties in the department. 
◦ Conducted appraisals of the trainees and devises individual learning plans. 
◦ Produced training materials for department training courses. 
◦ Managed the delivery of training and development programs and, in a more senior role, devised a training strategy for the department. 
◦ Monitored and reviewed the progress of trainees through questionnaires and discussions with managers. 
◦ Ensured that statutory training requirements are met. 
◦ Evaluated training and development programs. 
◦ Amended and revised programs as necessary, in order to adapt to changes occurring in the work environment. 
◦ Ensured all department employees complete all annual compliance training (company policies & procedures).

Client Liaison

Adecco/Safeguard Properties

Oklahoma City, OK

December 2009 to December 2012

• Reviewed paid receipts, contractor bids, and proposals to ensure that prior funds released had been utilized for current home repairs. 
• Received claim checks, endorsed directly to borrower, mailed with letter to borrower or deposited and released first draw with claim instruction package. 
• Ordered and coordinated property inspections with Property Preservation Company. 
• Responded to lender or borrower questions relating to claims check processing by researching information and distribution status. 
• Reviewed loan history and performed loan checks to ensure loan payments were current and did not contain any stop codes, second liens, or any other discrepancies or delinquencies prior to the release of the claim funds. 
• Prepared claim files for each claim received and accurately filed all original documents. 
• Tracked and monitored the status of all claims. 
• Obtained insurance documents from insurance adjustors and added them to the file. 
• Responded to teammates regarding requests for documents and information. 
• Identified various types of claims documents, such as police reports, estimates, damage photos and others and added them to the file. 
• Reviewed system notes to verify status of claims processing. 
• Updated files in the client system.

Dell Helpdesk Technician

Adecco/Safeguard Properties

Oklahoma City, OK

July 2009 to December 2009

• Performed password resets for about 60 mainframe/web applications 
• Supported over 900 software applications such as Microsoft Office, Lotus Notes & Blackberry. 
• Created detailed support cases via phone & email. 
• Assisted technicians with questions & gave approval on all trouble tickets generated. 
• Responsible for providing the first-line telephone technical support of hardware, systems, and software applications for customers and/or employees. 
• Answered questions about installation, operation, configuration, customization, and usage of assigned products. 
• Applied diagnostic techniques to identify problems, investigate causes and recommend implementation solutions to correct common failures. 
• Provided remote support and trouble shoot issues with customers to resolve issues. 
• Provided technical support for internal and external customers. 
• Escalated complex problems to higher level of expertise within organization.

Property Processor/Customer Service Representative

American Farmers & Ranchers Mutual Ins. Co

Oklahoma City, OK

June 2007 to July 2009

• Managed both dial-in and dial-out phone contacts with tact and professionalism. 
• Utilized proprietary software for entering customer information into a computerized database. 
• Processed insurance quotes, applications, renewals, non-renewals, endorsements, payments, deposits, cancellations, and expirations. 
• Member of the Employee Activity Committee.

Life Claims Examiner

Globe Life Insurance Company

Oklahoma City, OK

January 2004 to January 2007

• Effectively managed customer inquiries for the information center. 
• Interpreted contract benefits in accordance with specific claim processing guidelines. 
• Maintained claim registers for accurate financial reporting of pending, paid, and denied claims. 
• Maintained complete and accurate documentation of claim files. 
• Ensured proper guidelines were followed during claim phases. 
• Reviewed claims to determine if costs were reasonable. 
• Checked applications for completeness and accuracy. 
• Consulted policy files to verify information reported in a claim. 
• Consulted police and hospital records. 
• Consulted with physicians to get expert evaluation. 
• Examined photographs and statements. 
• Recorded data and statements in report. 
• Evaluated all information to determine how claim should be handled. 
• Worked with attorneys to defend insurer’s position if claim is contested. 
• Issued payout amounts.

Education

Business Management

Champlain College

Burlington, VT

January 2016 to Present

Management

Oklahoma State University-Oklahoma City

Oklahoma City, OK

January 2007 to May 2009

Henryetta High School

Henryetta, OK

1986 to 1987

Skills

customer inquiries (10+ years), Customer Service (10+ years), Outlook (10+ years), Excel (10+ years), Word (10+ years)

Additional Information

SKILLS PROFILE: 
Strong analytical and problem-solving skills, attention to details, ability to work under pressure, meet deadlines, and maintain focus. 
Ability to maintain confidentiality, excellent oral and written communication and organization skills. 
Advanced proficiency in MS Excel, Access, PowerPoint, Visio, Outlook, Adobe Acrobat and Adobe InDesign. 
Skilled in customer service and telephone operations, working independently with customer inquiries and phone presentations in a professional manner. 
High degree of interpersonal skills with the ability to perform in a team environment. 
Skilled in a variety of management information systems.