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Customer Service Specialists / Concierge C.V Example Customer Service Specialists / Concierge Resume Sample

The following is an example of a qualified / professional Customer Service Specialists / Concierge resume sample(s). These resume examples uses an integration resume layout. The Resume initiates with the applicants qualification profile, outlining key-qualifications for Specialist job field.

Then, the candidate has an outline of their full work experience (employment history) in sequential order with employment dates on file.

Next is the Educational background, listed in descending order (most recent first). It then moves onto the Professional Background, highlighting skills separated into professional & personal skills.

And lastly, Certifications/Licenses that the candidate it involved with. Then a final part displays any other additional information that the candidate want it to be listed.

Resume Example for Customer Service Specialists / Concierge

Customer Service Specialists / Concierge – CLUBCORP OF AMERICA

Mesquite, TX

Business professional with a wide range of administrative skills. Talent for providing quality customer service. Accustomed to handling sensitive and confidential records. Demonstrated history of producing accurate, timely reports and meeting stringent deadlines.

Authorized to work in the US for any employer

Work Experience

Customer Service Specialists / Concierge

CLUBCORP OF AMERICA

Dallas, TX

February 2013 to Present

PROVIDE QUALITY CUSTOMER SERVICE 
◆ Schedule golf outings with more than 250 golf and country clubs 
◆ Reserve hotel and dining reservations – local and international 
◆ Process membership inquiries

Operations Assistant

PIZZAZZ LIMO SERVICE

Mesquite, TX

January 2010 to March 2013

MAINTIAN OFFICE OPERATIONS AND HANDLE GENERAL ACCOUNTING RESPONSIBILITIES 
◆ Oversaw daily office activities and maintain quarter and annual business reports 
◆ Handled customer services responsibilities, schedule appointments and assist with marketing needs 
◆ Tracked accounts receivables and accounts payable data

MA Sales

PIZZAZZ LIMO SERVICE

Irving, TX

October 2012 to December 2012

Telesales Agent 
ENROLLED ELIGIBLE MEDICARE RECIPEINTS IN MEDICARE ADVANTAGE / PERSCRIPTION DRUG PLANS 
◆ Used Consultative Sales Concept and Critical Skills Model to ensure customer satisfaction 
◆ Assisted in outbound campaign using automatic dialer 
◆ Provided quality customer service

Performance Analyst

CUNA MUTUAL GROUP

Fort Worth, TX

August 2001 to July 2009

Fort Worth, TX 08/ 2001 – 07/ 2009 
Billing & Reporting 
VALIDATED AND PREPARED MONTHLY BILLING STATEMENTS FOR MORE THAN 400 CREDIT UNIONS 
◆ Developed criteria for monthly adjustments that led to a reduction in manual steps providing a more accurate financial statement 
◆ Researched and resolved billing inquiries and created monthly billing reports 
◆ Revised billing forms eliminating redundancy and streamlined the billing process 
 
Performance Analyst 
MONITORED, PROVIDED FEEDBACK AND DEVELOPED CUSTOMER SERVICE SKILLS IN A TEAM OF 16 TO 20 CUSTOMER SERVICE REPRESENTATIVES (CSR) FOR A 300-PERSON CALL CENTER 
◆ Provided lending services for automobiles, mortgages, and personal loans to credit union members 
◆ Analyzed trends and monthly results to determine training needs 
◆ Collaborated with management team in motivating CSRs that drove customer satisfaction results to higher levels 
 
Call Center Team Leader 
SUPERVISED DAILY OPERATIONS AND COMPLETED AGENT EVALUATIONS 
◆ Evaluated 80 to 100 calls and provided feedback during 32 to 40 coaching sessions per month 
◆ Organized monthly team meetings and team building exercises 
◆ Prepared payroll and managed daily staffing requirements 
 
Call Center Agent / Loan Processor 
ANALYZED CREDIT REPORTS, AND RENDERED DECISION BASED UPON ESTABLISHED CRITERIA 
◆ Took inbound calls from dealers, credit union employees and members 
◆ Met quality customer service standards and recognized for consistently performing above goal 
◆ Acknowledged for six consecutive months without processing errors

Education

Associate’s Degree in Healthcare Information Management in Healthcare Information Management

MOUNTAIN VIEW COLLEGE

Dallas, TX

Skills

Customer Service (10+ years), Word (10+ years), Excel (10+ years), 10-Key (10+ years), Correspondence (10+ years)

Certifications/Licenses

Texas General Lines Life Accident and Health Agent

April 2012 to September 2018

Additional Information

Skills Summary 
◆ Microsoft Word 
◆ Microsoft Excel 
 
◆ Microsoft PowerPoint 
◆ 10-Key/ 11K kph 
 
◆ Customer Service 
◆ Written Correspondence