Home / Support / Senior Moderator & Supporter

Senior Moderator & Supporter C.V Example Senior Moderator & Supporter Resume Sample

The following is an example of a qualified / professional Senior Moderator & Supporter resume sample(s). These resume examples uses an integration resume layout. The Resume initiates with the applicants qualification profile, outlining key-qualifications for Support job field.

Then, the candidate has an outline of their full work experience (employment history) in sequential order with employment dates on file.

Next is the Educational background, listed in descending order (most recent first). It then moves onto the Professional Background, highlighting skills separated into professional & personal skills.

And lastly, Certifications/Licenses that the candidate it involved with. Then a final part displays any other additional information that the candidate want it to be listed.

Resume Example for Senior Moderator & Supporter

Evans, GA

Authorized to work in the US for any employer

Work Experience

Senior Moderator & Supporter

Rail Nation

Remote

July 2014 to Present

Forum Moderator:  
– Review forum posts and provide appropriate response within 24 hours 
Senior Moderator: 
– Monitor chat on assigned servers; actively steer topics when necessary 
– Provide reminders about general game rules and specific chat rules 
– Give warning for continued offenses, and ban if appropriate (report required) 
– Be available to moderate any English-language server, as needed 
– Assist with training and oversight of moderation team, as needed 
Supporter: 
– Answer inbound customer service tickets within 24 hours of receipt 
– Provide excellent customer support and Tier 1 technical support 
– Investigate reports against players; issue warnings/bans as appropriate

Data Entry and Billing Support

Landstar

Augusta, GA

September 2016 to January 2017

– Used transportation management system to create/submit freight bills 
– Communicated with drivers regarding route details, as needed 
– Assisted billing supervisor with additional tasks, on request

Chat Support Agent

Teletech@home

Remote

October 2014 to July 2015

– Provided inbound chat support for members of a major weight loss program 
– Assisted members with account- and program-related inquiries 
– Gave positive reinforcement and moral support during each chat 
– Maintained up to 3 concurrent chats during peak hours

Data Entry Temp

topDentists

Augusta, GA

March 2013 to April 2013

– Collected dentist details via internet searches and office calls 
– Updated provider database with current and correct information

CSR I

TeleTech

Morgantown, WV

July 2011 to January 2013

– Inbound call support for a major financial institution’s credit card department 
– Provided peer coaching and call support for fellow agents, at Supervisor request 
– Consistently ranked Tier 1 based on metrics and customer satisfaction surveys

Third Key Cashier

Par Mar Stores

Fairmont, WV

January 2011 to August 2011

– Cashier duties (green customers, take payments, maintain store, etc.) 
– Inventory control (partial store order, stock/front/face shelves and cooler) 
– Daily paperwork (data entry, reconciling figures, ATM refill, bank deposit) 
– Returned as Assistant Manager in Training in 2013, from January to February

Education

High School Diploma

Florida State College​ Jacksonville

Jacksonville, FL

1997

Additional Information

Typing speed: 70+ wpm 
 
Computers & Technical: 20+ years experience with Windows computers; experience with technical troubleshooting (hardware and software) 
 
Data Entry: experience using financial and transportation management programs, spreadsheets, database input, etc. 
 
Customer Focus: dedicated to providing the best possible service/support, whether working in-person or via phone, chat, forum, or email 
 
Moderation: experienced with moderating community contributions in live chat and forum posts 
 
Money-Handling: able to sort and count, record totals, fill ATM cartridges, accept payment and make change, etc. 
 
Multi-Tasking: familiar with working on several tasks or utilizing several windows concurrently, with single or dual monitor setup 
 
Remote Work: comfortable working remotely, with or without set schedule, and familiar with communications tools such as Skype, Slack, and Discord 
 
Home Office: Windows 10; Quad-Core 1.5GHz; dual monitors (21″ and 19.5″)